Shipping & Delivery Information

We take great care in preparing your order so it arrives in perfect condition. Below you’ll find all the details on processing times, delivery options, and tracking your purchase.

Processing & Delivery Times

• Order Processing: All orders are processed within 1–3 business days to ensure quality and accuracy.
• Delivery Timeframe: Currently, we offer Standard Delivery only — estimated at 5–10 business days once shipped.
• Looking Ahead: We’re excited to be expanding our shipping options soon — thank you for your patience as we grow.

Shipping Areas, Rates & Address Changes

• Where We Ship: We currently deliver to Canada and the USA only.
• Shipping Rates: Calculated automatically at checkout based on your delivery address.
• Address Changes: Once your order is processed, address changes are not possible. If you need to update your details, please contact us immediately — we’ll do our best to assist, but cannot guarantee changes once processing has begun.

Additional Charges & Delivery Notes

• Taxes: Applied at checkout based on your location.
• Possible Additional Fees: While we aim for transparency, in rare cases your order may incur import, brokerage, or processing fees depending on your region’s regulations. These are the responsibility of the recipient.
• Delivery Estimates: Timelines are based on carrier estimates. Delays caused by weather, holidays, or high shipping volumes may occur and are outside our control.
  

Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number so you can follow its journey to your door.

Need Help?

For any questions regarding shipping or delivery, feel free to Contact Us or email us at support@thesilkfox.com — we’re always happy to help.