Season 2025
SILK STORY
Pure. Simple. Beautiful.
Signature Silk Pillowcase
Premium materials.
Designed to feel good, look beautiful
The PureSilk Essentials
Heritage Scarf Collection
NightSilk Eye Mask
Silk & Elegance – For Your Best Moments.
Luxe Satin Pillowcase
Frequently asked questions
What silk do you use & how do I care for it?
Our products use 100% pure 6A mulberry silk, known for its softness and durability. Care instructions vary by product — see the care section on each product page for full details. In short, silk is best hand-washed in cool water with a pH-neutral detergent, while satin can be machine-washed on gentle in cool water. Always avoid harsh chemicals, high heat, and direct sunlight when drying.
How much is shipping?
Shipping rates are calculated at checkout and depend on your location—but rest assured, you’ll always see the exact cost before you pay.
Can I change my order?
Please contact us as soon as possible if you need to make a change. We’ll do our best to help, but once an order has been processed, changes may not be possible
What is your return policy & how do I start a return?
We offer up to 30 days for returns and exchanges if your item is unused, in its original packaging, and not marked as final sale.
Simply email us or use our Contact Us page, and we’ll guide you through the process. For full details, please visit our Returns & Exchanges page
When will I get my refund?
Your refund will be issued to the original payment method within 5–7 business days once we receive and verify your returned item.
For more details, please visit our Returns & Exchanges page. If you have any concerns, haven’t received something from us, or haven’t heard back from us, please don’t hesitate to reach out — we’re always here to help.
How do I contact you?
You can reach us anytime by emailing support@thesilkfox.com or through our Contact Us page. We’ll get back to you within 48 hours or sooner.